Refund & Cancellation Policy

Operated by Adris Electric Pvt Ltd · Last updated: 16 June 2026

Rental payments

Rentals are prepaid daily, weekly or monthly.
Rent already consumed (days a Vehicle was assigned to you) is non-refundable.
If you cancel before handover, prepaid rent for that period is refundable in full.
If you return early during a paid cycle, refunds for the unused portion are at the discretion of One Mobility and subject to the rental terms agreed at handover.

One Mobility does not currently charge a security deposit.
If a deposit is introduced in future, it will be refundable on return of the Vehicle in acceptable condition, after deduction of outstanding dues, damages, penalties, e-challans, tolls, towing and recovery costs, and processed to the original payment method within 7–10 business days of return, after a challan-clearance window of 30 days (since fines may surface late). It would not cap your liability — where dues exceed it, you remain liable for the balance.

Wallet balances may be used toward rent and charges.
Unused balance is refundable on account closure, less any outstanding dues, to the original payment method.

If you are charged but the transaction fails or is duplicated, the amount is auto-reversed by our payment partner, typically within 5–7 business days. If not, contact us.

A chargeback raised after services are rendered does not constitute a refund and remains a recoverable debt; we may contest it and suspend the account.
Amounts paid before KYC approval are refundable less no verification/processing fee (KYC verification is currently free).

Email office@oneelectric.in or call +91 9560888194 with your registered phone number and transaction details.