Service Delivery Policy

Last updated: 16 June 2026

• One Mobility provides electric vehicle rental services; no physical products are shipped or couriered.
• After KYC approval and Deposit payment, an operator at your assigned outlet assigns a Vehicle to you.
• Handover takes place in person at your nearest applicable outlet; the Vehicle's condition is recorded and the Rental Period begins.
• Access to the digital service (rental management, wallet, payments, support) is available immediately on successful registration and payment.
• Activation timeline: wallet top-ups and rent payments reflect instantly on successful payment. Vehicle assignment is conditional on KYC approval, a valid driving licence, Deposit payment, and vehicle availability, and we may refuse or revoke assignment where eligibility or safety checks fail.
• Service area: currently NCR and Pune.
• Support: support@oneelectric.in.