Rider Agreement

Version 1.0 · Last updated: 16 June 2026

THIS RIDER AGREEMENT ("Agreement") is a legally binding electronic contract between Adris Electric Pvt Ltd, a company incorporated under the Companies Act, 2013, having its registered office at A-48, Sector 10, Noida, UP, 201301 ("One Mobility", "Company", "we", "us", "our"), and you, the registered user renting an electric vehicle through the One Mobility platform ("Rider", "you", "your").

By creating an account, completing KYC, tapping "I Agree", making a payment, or taking handover of a Vehicle, you confirm that you have read, understood and accept this Agreement and all policies referenced in it. If you do not agree, do not use the Services.

1. Definitions

• "Services" means the rental of electric vehicles, batteries and all related digital and operational services provided through the One Mobility app and outlets.
• "Vehicle" means the electric two-wheeler assigned to you, including its battery, charger, telematics/IoT unit, keys, helmet, registration documents and all accessories handed over to you.
• "Rider / You" means the registered renter and any person you permit to operate the Vehicle. You remain solely and fully responsible for the Vehicle and all charges, fines, damage and liabilities arising during your rental period, even when another person — permitted or not — operates the Vehicle.
• "Released Parties" means the Company, Adris Electric Pvt Ltd, its holding, subsidiary and affiliate companies (including One Electric), and their respective directors, officers, employees, fleet operators, outlet partners, contractors, agents, and authorised payment and verification partners.
• "Rental Period" means the period from handover of the Vehicle to you until its verified return and condition check by the Company.
• "Deposit" means any refundable security deposit we may collect from you.
• "KYC" means identity and eligibility verification under applicable law.

2. Eligibility & KYC

• You represent and warrant that you are at least 18 years of age, of sound mind, and competent to contract under the Indian Contract Act, 1872.
• You hold a valid, subsisting driving licence entitling you to operate the class of Vehicle rented, which is not expired, suspended, cancelled or disqualified.
• You must complete KYC by providing accurate identity, address and licence details. We verify identity and licence through government-authorised channels (e.g., Parivahan/Sarathi, Aadhaar offline verification). You authorise these verifications.
• We may refuse, suspend or revoke registration or vehicle assignment at our discretion where eligibility, document validity, creditworthiness or safety checks are not satisfied, or where we reasonably suspect fraud or misuse.
• You agree to provide truthful information. Providing false, forged or another person's documents is a material breach and a criminal offence, and entitles us to terminate, forfeit the Deposit, and report you to authorities.

3. Grant of Use

• We grant you a limited, non-exclusive, non-transferable right to use the assigned Vehicle for lawful personal transport during the Rental Period, subject to this Agreement.
• The Vehicle remains the property of the Company at all times. You acquire no ownership, lien or other proprietary interest. This is a rental of services, not a sale, lease-to-own, or financing arrangement.
• You must not sub-let, re-rent, pledge, sell, or part with possession of the Vehicle, or use it as security for any obligation.

4. Rent, Wallet & Charges

• Rent is payable in advance on a daily, weekly or monthly basis as per the plan you select, plus applicable GST.
• Security Deposit: No security deposit is currently charged to rent. We may introduce a refundable deposit in future on prior notice; any such deposit would be governed by the Refund & Cancellation Policy.
• Wallet: You may pre-load an in-app wallet to meet rent and charges. Wallet balances are non-interest-bearing.
• Payments are processed through our payment partner Razorpay. We do not store your full card/bank details.
• Charges for damage, fines, late return, towing, cleaning, recovery and other items are set out in the Schedule of Charges and may be revised on notice.
• Recovery authority: You authorise us to recover any amount you owe — including rent, fines, e-challans, damages, and dues — from your wallet or registered payment method, and to set off such amounts against any sum we hold for you.
• Taxes: All amounts are exclusive of GST and other applicable taxes, which you shall bear.

5. Rider Obligations & Use Restrictions

You agree that you will, at all times:

• Operate the Vehicle lawfully and safely, obeying all traffic laws and the Motor Vehicles Act, 1988.
• Wear a BIS-certified helmet, and ensure any pillion also wears one, as required by law.
• Not carry more than 1 pillion rider, and not exceed the Vehicle's rated load.
• Not use the Vehicle: under the influence of alcohol or drugs; for any illegal, racing, stunting, off-road, or unauthorised commercial/courier purpose without our written consent; to transport hazardous, illegal or prohibited goods; or to carry passengers for hire.
• Keep the Vehicle within the permitted operating zone (the city/service area applicable to your rental). Taking the Vehicle outside this zone or inter-state without written consent is a material breach.
• Take reasonable care of the Vehicle, keep it secured and locked when unattended, charge it responsibly using approved equipment, and not tamper with, modify, or attempt to repair the Vehicle, battery, or telematics unit.
• Promptly report any malfunction, warning, damage, accident, or theft as set out below.
• Not permit any person who is unlicensed, intoxicated, under 18, or otherwise ineligible to operate the Vehicle.

6. Condition, Inspection & Return

• At handover, the Vehicle's condition is recorded (photographs/checklist). By accepting handover you confirm the Vehicle is in good, roadworthy condition with the noted helmet and accessories, unless you record exceptions at that time.
• You must return the Vehicle to the designated outlet at the end of the Rental Period in the same condition, reasonable wear and tear excepted, with all accessories and a charged/agreed battery state.
• Late return beyond the grace period attracts charges per the Schedule of Charges. The Vehicle is deemed not returned until our condition check is complete.
• We may conduct a post-return inspection to assess damage, missing items, and pending fines before finalising any dues.

7. Damage, Loss, Theft & Repair — Your liability is NOT capped

• You are responsible for any loss of or damage to the Vehicle during the Rental Period, howsoever caused, except fair wear and tear and damage proven to result from the Company's gross negligence or a manufacturing defect.
• Your liability is not limited to the Deposit and may exceed it. Where the cost of repair, replacement, recovery, or loss of use exceeds your wallet balance, you shall pay the shortfall within 3 days of demand.
• In case of theft or total loss, you are liable for the assessed value of the Vehicle (less any insurance amount actually recovered by us), plus our administrative and recovery costs, unless the loss is proven to be outside your responsibility and is fully met by insurance.
• You must report theft or accident immediately (see §8) and file a police complaint/FIR where required. Failure to report promptly or to cooperate may render any insurance support unavailable and make you liable for the full loss.
• Loss of use: While the Vehicle is under repair due to damage attributable to you, you shall pay a downtime charge of ₹300/day per the Schedule of Charges.

8. Insurance & Accidents

• The Vehicle carries statutory third-party insurance as mandated under the Motor Vehicles Act, 1988, and own-damage cover. This does not cover all losses.
• You remain liable for: the policy deductible/excess; any own-damage not covered or not approved by the insurer; depreciation/IDV gaps; loss of use; and any claim that is rejected because of your breach (e.g., riding without a valid licence, drunk/negligent riding, overloading, permitting an ineligible rider, or use outside the permitted zone).
• In any accident or incident you must, within 4 hours: stop and ensure safety; not admit liability; inform the Company; inform the police and obtain an FIR/GD where there is injury, death, or significant damage; and cooperate fully with the Company and insurer in the claim. You must not authorise repairs yourself.
• No insurance for personal injury: Except as required by law, the Company does not provide personal accident, medical, or life cover for you or any pillion. You are responsible for your own medical and related costs arising from any incident, and we recommend you maintain personal accident insurance.

9. Traffic Violations, E-Challans, FASTag, Tolls & Impounding

• The Vehicle is registered in the Company's name. You are solely liable for all traffic violations, e-challans, fines, penalties, late fees, court costs, FASTag/toll charges, parking and towing charges incurred during your Rental Period, including those that are notified or surface after the Rental Period ends.
• You authorise the Company to: (a) recover such amounts from your Deposit, wallet or registered payment method, together with a per-challan administrative fee of ₹100; and (b) share your identity, licence and contact details with traffic, police and transport authorities to transfer liability for the offence to you as the actual rider, under applicable law (including the e-challan/Virtual Court framework).
• If the Vehicle is seized, impounded, detained or confiscated by any authority due to your act, default, or illegal or improper use, you are liable for all release/recovery costs, fines, loss of use, and legal expenses, and you shall indemnify the Company accordingly.

10. Telematics, Tracking, Immobilisation & Repossession

• The Vehicle is fitted with a telematics/GPS unit. You consent to the Company collecting location and vehicle data during the Rental Period for fleet operation, safety, theft prevention, billing, and analytics, as detailed in the Privacy Policy.
• On default (non-payment, prohibited use, suspected theft, expiry without return, or material breach), the Company may, to the extent permitted by law and without further notice: remotely locate, restrict, or disable/immobilise the Vehicle, suspend your account, repossess the Vehicle, and recover all dues and reasonable recovery costs from you.
• You agree not to obstruct, disable, remove or tamper with the telematics unit. Doing so is a material breach and may be treated as suspected theft.

11. Assumption of Risk

You acknowledge that operating an electric two-wheeler is inherently hazardous and may result in injury, disability, death, or property damage — to you, your pillion, or third parties — arising from your conduct, road and weather conditions, the acts of other road users, or the condition of the Vehicle. As a material condition of being permitted to rent, you voluntarily assume all such risks to the maximum extent permitted by law.

12. Release & Waiver

To the fullest extent permitted by applicable law, you release and waive any claim against the Released Parties for loss, injury, or damage to you or any third party arising out of or in connection with your use of the Vehicle and the Services, except to the extent directly caused by the gross negligence or wilful misconduct of the Released Parties, or by a manufacturing defect established by a court or competent authority. Nothing in this Agreement excludes any liability that cannot be excluded by law.

13. Indemnity

You agree to indemnify, defend and hold harmless the Released Parties from and against all claims, demands, suits, proceedings, losses, liabilities, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or connected with: (a) your possession, operation, use, or charging of the Vehicle; (b) your breach of this Agreement, any policy, or any law; (c) any injury, death, or damage you cause to any person or property; (d) any third-party claim relating to the Vehicle during your Rental Period; (e) any seizure, impounding, or confiscation of the Vehicle arising from your act, default, or illegal/improper use; and (f) any misrepresentation by you, including in KYC. This indemnity survives termination of this Agreement.

14. Limitation of Liability

• To the maximum extent permitted by law, the Released Parties' total aggregate liability to you for any and all claims arising out of or relating to the Services shall not exceed the total rent actually paid by you to the Company in the 1 month immediately preceding the event giving rise to the claim.
• The Released Parties shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of income, profits, business, data, or goodwill, even if advised of the possibility of such loss.
• These limits do not apply to liability arising from the Company's gross negligence, wilful misconduct, or any liability that cannot be limited under applicable law.

15. Disclaimers / No Warranty

Except as expressly stated and to the extent permitted by law, the Vehicle and Services are provided on an "as is" and "as available" basis, without warranties of any kind. We do not warrant uninterrupted app availability, a specific range, battery performance, or fitness for any particular journey.

16. Suspension, Default & Termination

• We may suspend or terminate your access and recall the Vehicle immediately on: non-payment; prohibited or unsafe use; suspected theft, fraud or document forgery; breach of this Agreement; or where required by law or for safety.
• You may end a rental per the plan terms and the Refund & Cancellation Policy.
• On termination, you must immediately return the Vehicle and accessories and clear all dues. Clauses that by their nature survive (including §§7, 9, 11–14, 17, 21) survive termination.

17. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disaster, epidemic/pandemic, riot, war, strike, fire, government action or restriction, and network, power or payment-gateway failure. Rent for the period already consumed remains payable.

18. Privacy & Data Protection

Your personal data is processed in accordance with our Privacy Policy, which forms part of this Agreement. By accepting this Agreement you also acknowledge the Privacy Policy. We are the Data Fiduciary and you are the Data Principal under the Digital Personal Data Protection Act, 2023.

19. Rider Representations & Warranties

You represent and warrant on a continuing basis that: (a) all information and documents you provide are true and valid; (b) you hold a valid driving licence; (c) you are 18+ and competent to contract; (d) you will use the Vehicle only as permitted; and (e) you have authority to share any third-party information (such as emergency contacts) you provide.

20. Notices

Notices to you may be sent by in-app notification, email, or SMS to your registered details and are deemed received on dispatch. Notices to us must be sent to office@oneelectric.in.

21. Governing Law, Jurisdiction & Dispute Resolution

• This Agreement is governed by and construed under the laws of India.
• The parties shall first attempt to resolve any dispute amicably within 30 days of written notice.
• Arbitration: Failing amicable resolution, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual agreement of the parties; failing agreement within 30 days, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Gautam Buddh Nagar (Noida), Uttar Pradesh, and the language shall be English.
• Subject to arbitration, the courts at Noida/Greater Noida shall have exclusive jurisdiction.
• Any claim must be brought within 1 month of the event giving rise to it, to the extent permitted by law.

22. General

• Severability: If any provision is held unenforceable, the remainder stays in force.
• No waiver: Our failure to enforce a right is not a waiver of it.
• Assignment: You may not assign this Agreement. We may assign it to an affiliate or successor.
• Entire agreement: This Agreement, with the policies referenced, is the entire agreement between the parties.
• Amendment: We may amend this Agreement and policies; material changes will be notified in-app/email, and continued use constitutes acceptance.
• Electronic acceptance: You agree that your electronic acceptance (tap-to-agree, OTP, or e-sign) is a valid and binding signature under the Information Technology Act, 2000. We log and timestamp your acceptance (version, time, device/IP) as evidence.

23. Acceptance

By tapping "I Agree", completing KYC, making payment, or taking handover, you confirm you have read, understood and accept this Rider Agreement and all referenced policies.